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FAQ

Q

Are you trading company or manufacturer?

A

We are a manufacturer which producing the machines by ourselves.

Q

What’s your guarantee or the warranty of the quality if we buy your machines?

A

Our warranty year is one year. During the period, we provide you spare parts free of charge asap. But the technical guide is forever.

Q

How can I install my machine when it arrives?

A

We will send the instruction manual and videos to you,your workers can install the machine accorded to it. If the situation is ok, we can arrange our engineer to your factory, who will teach your labors how to install machines.

Q

How to maintenance machines in factory?

A

We will provide maintenance instruction, it will mark the oil model and time. And how many times you should check the machines. Any problems about machines, you can ask us anytime.

Q

If our machine is not working suddenly, but we have not spare parts, how to solve?

A

We promise our machine’s quality. Also we will prepare enough spare parts from the beginning for using urgently. Some vulnerable parts(blades), we will suggest you to buy. The last way,we send you spare parts by DHL.

Q

How to maintence recycling machine:

A

We will send you manuals for product maintenance and how to solve common problems. By the way, you can contact with us, we will try our best to teach you by instruction book or video.

Q

Warranty:

A

We provide 12 months’ warranty period usually.In this Period, any machine’s quality problem,we will send spare parts soon by DHL. We will do our best to teach your worker how to change the spare parts by video or instruction.

Q

24hours technical service:

A

We will online 24 hours every day, You can contact with us anytime. Our engineer will send you machine maintenance manuals.

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